Be
sure to post the four digit course section at the top of your blog
posting. There is no need to include the ENC 1101 part; Just put the
four digits of the course section. After you post the course number, you
are welcome to give your posting a title if you so choose.
Create a restaurant scene complete with dialogue and actions that exemplifies some points that Mirabelli made in his essay. Your restaurant scene doesn't have to be long, but after your scene, I want you to write a brief analysis of how different moments of the scene you created could fit within the context of the argument(s) Mirabelli puts forth. Your task here is to create a scene that represents evidence, and then your second task is to analyze the evidence and incorporate it into Mirabelli's argument.
__________________________________________________________________
In a second section, you should post a reflection about how multiliteracies are used within the digital discourse community you are investigating. Are there different digital literacies that individuals in the community have that might go unnoticed by outsiders?
__________________________________________________________________
In the last section of this posting, clearly describe where you are in your research process, and then describe the next steps you will take as you investigate your community further.
Your week 12 reading response is due on Sunday, 11/4/2012, by 11:59pm (Eastern Standard Time).
Your week 12 peer response is due on Tuesday, 11/6/2012, by 11:59pm (Eastern Standard Time).
0m08
ReplyDeleteThe restaurant I am using is very high class and expensive. The name of it is Claire de Lune. The waiter sits a family of 3 at a table.
Waiter: Good evening, welcome to Claire de Lune. May I start you all off with drinks?
Customer A : (Asking his family what they want) Yes. We'll take 3 waters with lemons please.
Waiter: No problem, I'll be right back.
Waiter: (brings waters back) Is everyone ready to order here?
Customer A: Yes, I'll have the Turkey Pesto dish. And may I please have that with a side of vegetables instead of sauteed mushrooms?
Waiter: Absolutely
Customer B: And I'll just have the Salade de Canard.
Waiter: Of course, great choice!
Customer C: Um, I'm not too sure I have a few questions about the menu. What exactly is Pates Au Fruits de Mer and Supreme de Volaille? And which one would you recommend.
Waiter: Well Pates Au Fruits de Mer is bay scallops, prawns, snow peas and wild mushrooms over egg linguini with a garlic vermouth sauce. Supreme de Volaille is boneless chicken breast in sauteed in sherry vinegar butter sauce , with prosciutto and chanterelles. (knowing that they want to sell more seafood) I recommend that you get the Pates Au Fruits de Mer.
Customer C: OK! I'll try that thank you.
Waiter: Alright I'll put those in for you guys.
A new waiter is on his first day and starts with a young man and woman.
Waiter 2: Hello. How's everyone tonight?
Customers D and E: good thank you.
Waiter 2: May I offer you any drinks?
Customer D: I'll take a coke
Customer E: I'll take a sprite
Waiter: Ok I'll have that right away.
Waiter: (brings drinks) Any questions about the menu?
Customer D: Yes, what exactly is Poulet?
Waiter 2: I'm not exactly sure.
Customer D: Hm okay, I'll just get the portobello mushrooms then.
Customer E: And I'll have the same, thanks.
Waiter 2: Okay I'll have those out soon.
There are a few things going on in this scene. The first and second waiters are expressing friendliness and using what's called emotional labor. Using this can serve to the waiter/waitress's benefit whether it's getting a good tip or a recommendation etc. He was able to replace a side order for the customer without a problem. Also, the first waiter was able to get authority over the customer when he used elaborate words to describe the menu. When he was asked which dish was better, he chose the one that wanted to be sold. This doesn't mean that it wasn't a good dish, but he took advantage of the opportunity to decide what to give the customer. The second waiter is new to the restaurant and didn't fully understand the menu as yet. When asked what a certain dish was, he had no idea so the customer didn't end up getting the meal. This showed that he didn't have literacy in this restaurant and wasn't aware of the practices that went on here.
I really liked your setting and thought how detailed your dialogue was. It really exemplified some of Maribelli's points. And you made it very clear. The way you had the witness explain the dish was awesome and a great way to make her point of literacy. I want to know how you knew what those dishes were. That was so interesting and so detailed how you explained everything that was in that dish. Your posting examined Maribellis points thoroughly.
Delete0m08
ReplyDeleteIn the community that I am investigating, multiliteracies are used through the different genres of music. House/electronica/trance artists will use the terms "raves, clubs, Djs" very often whereas popular artists will talk about concerts, singles, and albums. Everyone has to adapt to the form of language that is used in the community or they won't fit in or understand what is going on. There are other forms of multiliteracies that can be viewed in this community as well. Sometimes the artists will post pictures and that may sometimes go unnoticed by others because they're on the website to get updates about music. If they want to see pictures, they can just use Facebook. When a music video or a new song is posted, it will automatically grab the attention of those who are following that particular artist because they want to hear what's new.
____________________________________________________________________________
So far I have spent a couple of days just observing my online community and taking down notes about the communication that I see going on in this community. I have viewed artists of many genres, new artists and well known artists as well. To investigate my community further, I am probably going to try to communicate with an artist or someone who knows a lot about this online community and ask them questions about how they communicate with the other artists.
0037
ReplyDeleteCustomer A: Excuse me, waiter, can I get a drink while we wait?
Waiter: (although busy doing other tasks). Yes, no problem. Would you like one too sir?
Customer B: No, I’m alright.
Customer A and B are later seated.
Waiter: Sorry about the wait, would you like anything else to drink?
Customer A&B: No thank you, we’re good.
Waiter: Are you two ready to order, or would you like more time?
Customer B: I’ll take the Chicken Parm.
Waiter: Would you like pasta or French fries with that?
Customer B: What kind of pasta do you have?
Waiter: We have linguini, angel hair, spaghetti…
Customer B: I’ll have angel hair.
Waiter: Sure thing, and for you miss?
Customer A: There are so many choices on this menu! What do you recommend?
Waiter: Tonight we have two specials; our 8 oz. NY Strip steak and the New England Cod.
Customer A: Hmm, what do you suggest?
Waiter: (knowing that the fish needs to be sold). Our fresh New England Cod is delicious, it’s pan seared and served with a lemon sauce. It comes with a side of mashed potatoes and tartar sauce.
Customer A: That does sound good! I’ll have that, thank you.
Waiter 1: I’ll put your orders in right away!
In this scene the waiter effectively conveyed emotional labor from the beginning when the two customers entered the restaurant. The waiter, although being preoccupied, gave attention to the customer and fulfilled her request. By doing this, he hopes to receive a better tip for his amiability. He repeats this when he seats the two customers and begins their orders. While taking the orders of the customers he showed his knowledge of the menu and foods and helped the man (customer B) fulfill his private appetite. The man’s wife, next to order, was unsure of what to order and gave authority to the waiter by asking what he recommends. With his literacy of tonight’s menu, he knew what the special was, and furthermore, knew that the fish was soon expiring. With his newfound authority from the woman, he suggested with a convincing manner and explanation that she should order the fish, which she later did.
I really liked the pont about emotional labor. I haven't heard of that before so it was a really interesting point. I also liked that you brought in different aspects of Marbelli's essay like the when you stated the whole selling out the fish so you make it sound a lot better than it actually is by using different words. I am also very interested in the community that you chose to do your discourse on. I like how you thought of multicultural literacties as a different form of language (acronyms). i will definitely have to look for these next time i am on my site.
DeleteIn my online discourse community, multiliteracies are used while communicating to other members. Some of these literacies are simple and can include basic jargon that is used within the community, such as “TIL” meaning today I learned. Many other acronyms are used while commenting on the pictures or other members. Other multiliteracies found in the community are brought in from your daily life interactions, whether you have knowledge from your career or a hobby that you do that is relevant to the image. A specific literacy that takes place within the community is distinctly related to one of the members. A member named “FalseFacts” can occasionally be founding posting comments beginning, “Fact: ….” And will cause members instantly to check the name of the commenter to see that it’s him, this skepticism has now led members to check the name of every commenter who begins their comment that same way.
ReplyDeleteI have spent much time observing my community and some of its members; I have information on various different aspects of it and parts of the literacy that take place within it. I am continuing to find more research; and, I still would like to try and get in contact with one of the more prominent members and try to interview them to receive even more insight.
0037
ReplyDeleteIt’s a Saturday night at Olive Garden; the busiest time of the week, and the waiters and cooks worked together to make it through until the night was over.
The patrons, waiting to dine, made a line within the lobby of the restaurant that led past the doors and partially into the already crowded parking lot. Emily, one of the waitresses, scurried to and from the kitchen to her tables, her hands holding large platters of food. She was exasperated from all the work, but yet she remained chipper and upbeat for the customers. Several months of being a waitress made her accustomed to the mental strain that came with the Saturday night dinner rush. As Emily walked to the bar with a drink order, Old Man Jenkins stopped her. Old Man Jenkins was a regular at the Olive Garden and Emily had served him on many an occasion. “Hi there Mr. Jenkins, what can I do for you?” Emily emphatically wheezed. “Could I trouble you for a glass of water? I know I am not sitting yet, but waiting in this line is leaving me parched! As long as you’re not busy, of course.” Emily laughed and told Old Man Jenkins that getting him water would be no trouble at all and continued to the bar with her drink orders. She came back and gave Mr. Jenkins a tall glass of water; although she was tired, there was still a smile on her face. Old Man Jenkins thanked her, and slipped a five dollar bill into her apron. “See you once I’m seated!” the old man hooted.
Emily continued her rounds, circling the restaurant and kitchen at least 20 times before the night was over. The cooks all agreed that Emily probably had the most orders tonight and applauded her for her work. Emily clocked out and headed to her car. After she sat down, a wave of exhaustion hit her. She knew she didn’t run a marathon tonight, yet she was so mentally exhausted, that she felt like she had. Even though her body wasn’t sore, her brain was; she thought back and recalled all the orders she had taken, all the menu explanations she had given, all the special substitutions she put in with the cooks, and all the extra straws and napkins she had provided. She thought to herself, “I am never going to work a Saturday night again.” Yet, even though she felt that way now, Emily knew that she would still be happy to serve the patrons of Olive Garden every Saturday night for the rest of the year; especially if it meant making over $200 dollars in well deserved tips.
In his article, Mirabelli discusses the “dinner rush” and the mental exertion one faces when being a waiter. Having a crowded restaurant full of customers who demand different things and being able to satisfy most, if not all of them, is quite a feat. Waiters go to extreme lengths to make sure that patrons get the service that they want and deserve. In my story, Emily was busy running from table to kitchen and back, but was still able to get a glass of water for a customer she knew very well. She was able to accommodate his needs while remaining (mostly) enthusiastic and “family friendly.” Mirabelli states how this is very important for the restaurant and also leads to benefits for the waiter (in this case, Emily received a five dollar tip from Old Man Jenkins before he even sat down at a table.) Although waiting on tables is not necessarily a difficult physical task, it does take a toll on someone mentally. Even as Emily was obliging Mr. Jenkins request, she was tired and probably did not feel like doing something extra than what was needed. On top of his request, Emily also had to oblige the other patrons of the Olive Garden. She had to answer their questions, explain the menus, and provide extras for them. Remembering all her orders and extras for (approximately) 17 customers at a time took a mental toll on Emily and resulted in her lack of energy at the end of the night. Mirabelli uses a quote from George Orwell to exemplify how being a waiter is more of a mentally demanding job than a physically demanding job.
0037
ReplyDeletePart 2
In my discourse community, we are very connected to the bands and what they post and the pictures they take. Outsiders may only know of an interview done by them if it is done on a popular radio station or done in a popular magazine. However, my community will know exactly where to find it from the moment it’s posted. Music videos, the songs themselves, and these interviews all are a part of the multiliteracies that exist within my discourse.
-----------------------------------------------------------------
I am currently analyzing the reactions of individuals to certain events. (Kinda like cause and effect.) As random events occur in my discourse, I am looking at how different individuals of social acceptance react to the news of the event. I will continue analyzing the use of lexis and the styles of typing as I continue with my research.
In this scene, the restaurant is not very expensive but it is still a nice restaurant. It has a friendly, family atmosphere and serves Spanish food. The name of the restaurant is “Pollo a la Brasa Mario”, where many different types of Hispanic food are served.
ReplyDeleteAn American family, consisting of four members, is visiting Orlando and decides to eat something different, Hispanic food for them is different so they walk in to this restaurant, not knowing exactly what to expect.
Waitress: Buenas tardes! How is everyone today? (Hands them the menus.)
Costumer A: Fine, and you?
Waitress: Fine, thank you for asking. May I start you off with some drinks? You may try our famous “jugo de parcha” or “coquito” for the adults.
Costumer B: (Confused and not recognizing the Spanish terms) Um, we’ll have two cokes and two waters with lemons, please.
Waitress: No problem, I’ll be right back.
(Waitress comes back with drinks.)
Waitress: Is everyone ready to order?
Costumer C: (Who recognizes some Spanish words) What’s the difference between “bandeja tipica” and “bandeja campesina”?
Waitress: (Knowing that they had to sell more chicken) The bandeja campesina has carne molida, which is ground beef, and the bandeja tipica has carne asada, or roasted chicken, which is one of our specialties served with rice and beans.
Costumer C: (Convinced that the one with chicken is better) I’ll have the second one.
Costumer B: Same thing for me.
Waitress: No problem.
Costumer A: I would like to try the chicken as well but I would like… (struggling to pronounce the name of the food) the pechuga a la plancha.
Waitress: (Repeating the name with her Spanish accent) Pechuga a la Plancha, great! And for the little girl? (Referring to the daughter who was young and did not order the food herself)
Costumer A: Just some chicken fingers.
Waitress: Ok, it will just be a few minutes!
Costumer B: Uhh, gracias!
Mirabelli makes various arguments when speaking about the language of servers. Some that were present during my scene were the emotional labor, cultural distinctions, knowledge of specific practices, and using “magic words”. When the family walked in, the emotional labor was evident as the waitress was very nice and friendly. She treated their guests nicely with no effort. The cultural distinction played a big role in the family ordering their food, as they did not understand the Spanish terms on the menu. The waitress had good knowledge of them and assisted them in the ordering process, which shows the control and authority she can have. Her knowledge of specific practices and her usage of “magic” words allowed her to push the costumers into ordering chicken, which she knew the restaurant needed to sell more of. The ability to answer the costumer’s question by knowing the specific practices, or food preparation, showed that she knew what she was talking about and convinced the costumer to order chicken. In addition, saying that this was the restaurant’s specialty made it seem like it was the best option at the restaurant.
---------------
I have been investigating my community, Flyertalk, for only a few days and I have noticed that vocabulary changes depending on the posts. Sometimes, when talking about a specific airline or restaurant, there are terms that will be unfamiliar for people who are not involved in the industry. Abbreviations for airports, promotion codes, and numbers used to calculate prices or distances may be confusing, preventing a person from fully understanding a claim that someone is trying to make. This language is not learned in a classroom but rather by practicing it with the social community. As I spend more time in that community, more examples of this become evident. Other times, when discussing general situations, such as “What prompts you to take a seat that isn't "yours"?” on an airplane, specific terms are not used and the language can be understood by people who are not part of the community. In this case, the discussions involve more opinions and anecdotes, in which special terms are not required.
Forgot to write my section number: 0119
DeleteThis comment has been removed by the author.
ReplyDelete0037
ReplyDeletePt. 1
A man and his wife are out to eat at Olive Garden for the evening and their waiter is Chad.
Chad: Good Evening, Welcome to Olive Garden. Can I start you off with something to drink? But may I suggest the house wine tonight?
Man: No thank you, we are actually celebrating because we just found out that my wife is expecting.
Chad: Well congratulations! Will this be your first child?
Woman: Yes I’ve always wanted children. So could I have a diet coke?
Chad: You sure can and for you sir?
Man: A sprite will be fine. And I have a question about an appetizer. *Chad nods his head for the man to begin* Does your bruschetta come with onions in it?
Chad: Yes but you can request for a milder bruschetta that comes with just tomatoes and basil.
Man: Ok but I’ll just have the regular bruschetta appetizer with the onions.
Chad: Great choice! I’ll put those drinks and appetizers in and I will be back shortly. Once again congratulations!
Chad: (returns and places drinks on the table) Now what can I get the two of you for your celebratory dinner tonight or do you still need more time to look over the menu?
Woman: We’re ready. I’ll have the eggplant parmesan with a side of broccoli.
Chad: Be careful, I heard eggplant parmesan can send you into labor
Man: (him and his wife laugh at the joke) well I sure hope not because I’m not ready to give up my man room just yet, sorry honey (everyone laughs again).
Chad: I know it can be hard to let it go (smiles) and what will you have sir?
Man: I’m stuck between the Tour of Italy entrée and shrimp stuffed ravioli. Could you be a tiebreaker?
Chad: If you’re just looking for simple tonight then I would go with the Tour of Italy because it’s a classic with the three different pastas, but if you are looking for a life changing experience with an explosion of taste I would go with the ravioli and that’s a personal favorite of mine.
Man: Well that experience sounds great so I’ll go with the shrimp stuffed ravioli and I’ll also have a side of broccoli.
Chad: Alrighty, both of those are great choices and they come in a good portion so they’ll be plenty to eat here and to take home. I’ll put those orders in and your appetizer should be here within the next couple of minutes.
The waiter, Chad, can be used as evidence to fit within the context of Mirabelli’s argument. The way he approaches the table and interacts with the couple gives off the family environment Mirabelli mentions in his essay (485-459). The way the waiter congratulates and makes jokes with the couple allows them to feel comfortable. It is becomes visible that the couple wants to be treated like family or is at least comfortable with the vibe the waiter gives off because they share their personal information, they don’t hesitate when conversing, and the man ask for advice on the menu. Another point of evidence that fits within Mirabelli’s argument is Chad knowing the menu. A point is made that the customer is likely to chose a dish by the way the waiter describes it (546-547). Chad gives a vibrant description of the ravioli and also mentions that it is one of his favorites. Now the man has a positive review of the dish and is probably drawn to it because of Chad’s words like explosion and experience.
Pt.2
ReplyDeleteThere are not many multiliteracies in my digital discourse community. After searching the site the only other literacy I saw was a forum tab. The forum is like a mini website a part from the main website (my community, cooks.com). It is a place where people have random discussions about food or ingredients. It can be compared to a blog that people who are not a part of the community can be involved in as well.
Pt. 3
Being that Thanksgiving and Christmas are right around the corner I am focusing my research on the posts being made about the holidays. This includes new holiday recipes, different ways to make classic recipes, and tips to decorate for the holidays. Those were just to name a few. I am also looking into the amount of activity going on in the community as the holidays come near. I am looking to see if I see a username more on recipes for meat or side dishes etc. As I further my investigation I want to look into will people be more likely to comment negatively on classic recipes with younger women or with older women.
0119
ReplyDeletePart 1:
A young couple decides to try out the Jamaican culture-themed restaurant downtown that has received nothing but rave reviews from their friends. They enter in anticipation and are greeted almost instantaneously by an exuberant hostess, who interacts with the two strangers with an intense amiability as if they had been acquainted for years and subsequently shows them to their table. They don’t wait long, as the waiter appears rather quickly, speaking in a slight Jamaican accent.
Waiter: Hello! How are ya’ doin’?
Guest 1: We are doing fine.
Guest 2: Yeah we’ve been looking forward to trying this place out for a while!
Waiter: ah! You won’t be disappointed friends! You don’t simply eat food here, you have an experience. May I start you off with a drink, perhaps our bottled Jamaican soda? It’s my personal favorite!
Guest 1: hmm, maybe. What is in it?
Waiter: It is a native drink of the island, mon. mainly ginger beer or Ping Ting. I like either one.
Guest 2: Wow that sounds delicious! I’ll have one.
Guest 1: Make that two!
Waiter: wonderful. I’ll have ‘em right out.
The couple stumbled over the menu for a while after receiving their drinks. Finally after careful deliberation, they decide on their meal as the waiter returns.
Waiter: Made any selections friends?
Guest 1: yeah, we have, finally. Darling, would you care to go first?
Guest 2: why yes thank you. I would like the Caribbean shrimp.
Waiter: aye, that comes with a side of plantains. Cool with you?
Guest 2: yes that’s fine thank you.
Waiter: and what can I get you?
Guest 1: umm, is the oxtail actually an ox tail?
Waiter: (chuckles) ah! Yes friend, in Jamaica this is a delicacy. Let’s just say if ma makes this dish, there are no leftovers.
Guest 1: that’s what I was hoping for! (All laugh) I’ll take it!
In this situation, the waiter showed prolific experience and a mastery of his personal literacy right from the get go, as he instilled a sense familiarity with the patrons and established ethos to maintain that relationship with his cheerfulness and friendly demeanor. He took advantage of the situation by appealing to the adventurous nature of a young couple trying out a new restaurant and suggesting the bottled Jamaican soda. His goal the whole day was to promote and sell this beverage. The customers unknowingly fell under his spell of what Mirabelli calls “magic words”, or saying the right things to further one’s authority from within a situation. This feigned friendliness and literacy of the service environment will prove essential for achieving excellence.
0119
ReplyDeletePart 2:
The use of multiliteracies is crucial to the users of last.fm. To discuss music one must first understand it. One must be literate in multiple music genres and artists as well as traditional English text in order to discuss the music online. The interpretation of a song can be perceived many different ways as well as criticized just as much. This is why it is important for one to understand that an artist can say certain things with underlying meaning and can be interpreted rather differently by a listener. This duality in song meaning provides a key proponent of argument within last.fm. Outsiders may stumble on to the underlying literacies of hidden meaning and extensive knowledge of artists’ backgrounds with in the online community. One may reference a meaning of a song that the artist explicitly made known however not publicly popularized and the newcomer, with unknown knowledge of this, may make a remark unsuitable to the conversation and can no longer occupy their niche within the argument and must subsequently drop out of the conversation or experience shame. To be literate on last.fm one needs to not only master correct grammar and syntax but also other components including music theory, lyric meanings and construction and even knowledge of artists themselves.
____________________________________________________________
Part 3:
In regards to my research process, it is moving along slowly but most importantly it is moving along. I have not been a member of the community for a long time so I am still in the process of gathering up information on online discourse and observing what happens within the digital environment. I have reviewed Swales’s CARS model multiple times in order to get a better grasp of my own research procedures. I plan to implement that in the future. As I further my investigation of last.fm I plan to observe more conversations among the community and specifically take note of the more notable ones. I also plan to contact an experienced user and question them on interactions within the community.
0M08
DeleteI really liked your restaurant scene, you demonstrated a clear understanding of the topic through your analysis. You gave a good example of how the waiter had control over the customers and that he had experience in that setting contributing to his literacy.
In your second posting, I was able to gain an understanding of how important multiliteracies are important in the community that you are investigating.
I am somewhat on the same page as you are in regards to the research process, it sounds like an interesting community to investigate because mine is related to music as well.
Okay let’s make this a really good one… My restaurant is Hooters. The Patrons attending hooters are two old middle aged horny dudes trying to re-live their glory days and pretend they still got it. LehGO!!!! One of the man’s name is Kyle and the other man’s name is Erik, their waitress’ name is Candy.
ReplyDeleteCandy: Like oh my god! Hi guys welcome to hooters, I am so glad to see you guys here. I was like soo bored and everyone else that has come in here was like sooo lame but you guys seem totally cool.
Erik: Hi Candy my you are smokin’ darlin’. Are there any specials today?
Candy: Well you can have coffee, tea, or me? * Retarded bimbo giggles*
Erik: Ohhhh well I like those specials baby… *scary old man winky face and seductive voice.*
Candy: (looks at Kyle and directs voice towards him) & What can I get for you cutie?
Kyle: Hmmmm… I am not too sure yet. What kind of sauces do you have?
Candy: Ummm.. umm… (trying to use brain power..) we have mild medium hot and extremely hot! Would you like to try any? They are so so so delicious!!! My favorite is medium because it’s thick, juicy, butter, and has a kick to it…just like me!!!
Kyle: (Not even thinking about food at this point) OHHHH yeah I’ll take that, that sounds awesome.
Erik: I’ll take the same as him. *mesmerized due to middle aged sex starved brain*
Candy: Okay I’ll bring it right out… (“Accidentally” drops her order book so she can bend over)
Erik & Kyle: HOLYYYYY #@$%$#$^#$!!!!!!!!!!!!!!!!!!! SHITTTT!!!!
(1 hours later)
Candy: OH MY GOD I GOT A 150% tip I must be such a good server I am so good in the food industry.
What can be depicted from this scene at hooters and related to the piece this week would first off be emotional labor. For example, Candy see’s that her customer’s libidos are stronger than their appetites so she uses her body and sexual attractiveness as a way to lure her customers in and make them feel welcomed and as if they are her friends. She does this via flirting and by having conversation with the customers that she knew would put their minds in the gutter which would most certainly open up their wallets to her. . She is being friendly and flirty and doing what she knows to do in order to get a decent tip. Secondly, Kyle, being mesmerized by his sexual attraction for her, let’s her have authority and lets her make a recommendation. She makes a recommendation for Kyle and as she is doing it she is trying to get him to think below the belt my using seductive adjectives while also trying to make herself seem like an expert on hooters wings… this gets him in follow her orders and make him feel as if he is making her happy because he ordered what she likes. Erik sees the reaction and like clock work orders the same thing Kyle does because Erik sees it made Candy happy because they have something in common which is a love for medium wings.
ENC 0119 :)
DeleteMultiliteracies are huge in my online discourse community. My community is based on love and relationship advice. People post about their issues and problems and others try to help each other out. Let’s be real here love is complicated as all fuck and everyone had their own different way of showing love and experiencing love so there are so many interpretations of peoples’ problems and advice seeking that arguments arise constantly. Everyone analyzes and sees problems and advice and issues differently, some are very deep and go in depth while others are short and simple. I feel as if outsiders would notice the digital literacies only if they can relate to them. For example, an outsider who is experiencing his first crush would probably not be able to relate to or pick up on the literacy of that to a person who just got dumped out of a 4 year relationship. It all depends on love and relationship and emotional experience. Basically what has one been through in life and what they haven’t experienced yet.
ReplyDeleteIn my research process, I am still just logging on and reading other peoples’ love issues that they want advice on and am analyzing them myself then I am analyzes the advice they have received by other users and am trying to figure out where the advice givers advices is coming from and seeing where the best advice comes from in my opinion. I haven’t really done much but that just because other peoples’ problems are so god damn’ entertaining when some of them are so funny or retarded or dramatic. The next steps I am going to take to investigate my community will probably be messaging some of these advice seekers, talking to them, asking them more about their issues as well as giving my feedback. I will probably also message the top advice givers and see where they are coming from and try to see where they get their expertise of what they think is expertise from.
ReplyDeleteENC 0119 Damn I KEEP FORGETTING. I AM STILL BLONDE.
DeleteThis comment has been removed by the author.
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteThis comment has been removed by the author.
ReplyDelete0M08
ReplyDeleteThis scene takes place in a restaurant on the beach called The Grand Marlin.
Customer 1: (seated by hostess and looks at the menu)
Waiter: Hello welcome to the Grand Marlin how are you doing today:
Customer 1: Fine how about yourself.
Waiter: Great! Can I get you something to drink while you’re looking at the menu we just added Chocolate Wine to our menu and it’s very popular among our guests.
Customer 1: Yes I’ll take a glass of wine but could I have it when my meal comes out. In the meantime I’ll take some water while I wait.
Waiter: Okay I’ll bring that right out.
Customer 1: (Looks at menu until drink is brought out)
Waiter: (brings out water) Okay are you ready to order or do you need a few more minutes
Customer 1: What exactly is this the Grand Marlin?
Waiter: (knows that this is the most expensive thing on the menu) This is our signature dish and the Grand Marlin is basically fish that it sautéed with veggies and one of our famous seasonings and glazed with butter sauce. You also get a three steamed snow crab legs with a side of butter sauce, and garlic long grain rice. We actually get the Marlin fresh off the Atlantic Coast.
Customer 1: Sounds good I think I’ll try it. I’m from Greece so I’m not familiar with American food.
Waiter: (hearing this waiter thinks of the variety of Greek desserts the restaurant has) Well after you finish the meal you could try out our newest dessert Baklava.
Customer 1: Okay sounds good, something to remind me of home?
In the first scenario the waiter comes off greeting the customer and actually concerned about how the customer is doing. He makes small talk instead of just taking the order to make the customer feel welcomed and create a positive atmosphere. This way the waiter is able to take authority and actually make a profit for the restaurant by recommending a new wine that has been added to the menu. Also since the waiter knew that the dish that the customer wanted to order was one of the most expensive items on the menu and not too many buy it he made it his mission to sale this to his customer by going in depth about the dish and making it sound very dramatic and tasteful. He also makes the dish sound more appealing by throwing in where they actually get the fish from. Also be familiar with the food preparation. The waiter was able to make a connection with the customer and take authority. He was also able to offer him Baklava after the customer stated that he was from Greece
In the community that I am investigating multiliteracies are used in the way people chat. Since this live chat is from people all over the world a lot of slang is used such as “Pretty Girl Bounce” which refers to fighting someone. People express themselves about the way they feel about certain things that happen on this show then they go and chat while it’s happening. Twitter is used to make comments about the show and then when they play a re run of the show some of the tweets are posted as the show plays. Multiliteracies are in many ways, also when the people from the actual show get on the live chat or tweet it is a big difference in the way they talk than the people that watch it.
ReplyDelete__________________________________________________________________________________
So far I have begun researching my digital community by participating in a live chat sessions and also reading tweets hash tagged #BGC9 to see the kinds of communication taking place on Twitter. Also when the show plays the re run I plan on watching it again to see what tweets have made it on the show. I will also apply my theoretical lenses while doing this. I am still searching to get a better understanding of Gee’s lens. I think that there are different digital literacies that individuals in the
I liked the way you depicted your scene for the first part. It was interesting how you pointed how waiters can point out customers behaviors. It kinds of sets the bar in reality and shows waiters how their supposed to respond to different people. The community that you picked to study is very interesting I'm not familiar with it but it looks like you are going to be able to find out a lot when you begin investigating.
ReplyDeleteOMO8
ReplyDeleteMy setting is a pizza joint in New York city. Mr. Rays
The waiter is a elderly lady who has worked here for years and just found out she had cancer.
The guests this evening are a young couple (Brad & Jessie) visiting and in a rush to eat so they can make it to the movie on time.
~~~
Brad: Table for two
Waiter:Right this way! (Seats them) Can i start you off with anything to drink?
Brad: Do you have beer?
Waiter: No sorry but we have coke products, tea or water.
Brad: Wow well that sucks. I'll take coke and she'll take….
Jess: I'll take a water, no lemon. (With a smile on her face)
Waiter: (Smiles back) I will have those right out and be back to take your orders.
Brad: No we'll order now…(before the waiter could speak)… 2 slices of cheese pizza for me and 1 slice of your veggie pizza for her. But hold the olives. Thanks.
Waiter: Okie doke, I'll send your oder in right now.
Jess: Thank you.
(within 2 minutes they were served their drinks)(5 minutes later waiting on their pizza and Brad is getting anxious)
Brad: (speaking only to Jess) This place is slow
Jess: Honey calm down we'll make the movie…be nice.
(Waiter brings pizza)
Waiter: Y'all enjoy now and let me know if I can get you anything…. ma'am would you like a refill on your drink?
Jess: Yes please. Thank you.
Waiter: Be right back.
(water delivered)
Jess: Just wandering how long have y'all been around…I used to come here when I was younger.
Waiter: Oh honey we've been around for 50 years. I've been working here since I was about your age. We've gone through a few owners but stayed in the same building. Ray is the owner now but it used to be called Charlette's, a young lady who opened this pizza joint with her dad. He was the chef and she handled the business. There's a lot of history behind here but it'd take a while to explain it all.
Brad: Yea were in a hurry sorry.
Jess: Sorry, I have always enjoyed coming here and thats crazy how long y'all have been around I'm here for a few days I'll stop by one day to catch the rest of your story.
Waiter: Well that sounds good to me.
~~~~~~
Emotional labor_ This is conveyed through the waitress at the pizza joint. She has just found out she has cancer which is life changing and even though thats all on her mind she remains friendly to customers. She doesn't blow up when Brad is rude, but remains and sweet and courteous. By showing good customer service she hopes for a good review and customers to want to come back. Since she has worked there since it was opened she is very literate with the restaurants history. She is able to tell stories from when it first opened and give background information an ordinary waitress wouldn't know.
------------------------------------------------------------
In my community multiliteracies are used when explaining different topics. The missionaries use different literacies when talking about different subjects. They also convey other literacies when speaking online or for a video. When speaking on the missionary work its formal and to the point. Whether its about how a service went or spectacular events that happened that day. When its just about what they did or pictures its rather casual; more relaxed talk. Other than that I didn't really find more forms of multiletacies because its all through their dialogue.
-------------------------------------------------------------
After a few days exploring my community and analyzing different focuses in this blog, I've compiled notes and a paper on the research up to this point. I have skimmed through the writings and some of the pictures to really grasp the identities of the members and their famiies. I believe I already found the "authority" in this blog, but still trying to figure out how they gained the authority. I remember reading that they might have been the first to start in the Romanian blog site. My next step will be to contact the members to get an interview or some extra information to use.
0M08
ReplyDeleteRestaurant Scene
Waiter – hi!
Customer a&b- Hello
Waiter – What can I get you guys today?
Customer a – what kind of oil do you use to cook with?
Waiter- Canola oil, do you have any allergies?
Customer B- yeah, shes allergic to peanuts
Waiter- oh let me show you what dishes to steer clear of, I will make sure to let the chef know.
Customer b-thanks, eating with her is usually a pain
Waiter- no problem, I’ll go get you guys some drinks while you decide
Customer a- water please
Customer b – sprite
customer a- thanks you
In this short conversation between a waiter and their customers you can see, that they had to tailor their techniques to meet the private appetite of the customer, because the customer has allergies the waiter knew that there were going to need to be certain precautions taken. The fact that they were preemptive about suggesting certain menu items that would be best for the customers shows a friendlier side of the waiter, which will most likely result in a bigger tip. Knowledge of the menu and past experience of knowing why people ask certain questions is very important in this situation. The waiter had to know the menu well enough to adapt to the customers private appetite. This shows problem solving skills, the waiter knew that there was something that had to be done for the customers to stay and not feel like a hassle for wanting something a certain way. This just goes to show that there is a lot more to being a waiter than meets the eye.
__________________________________________________________________
For the community that I am investigating on BieberFever.com, there are many different types of mediums used to communicate. Just off the top there are the forums, and individual wall post similar to Facebook, as well as links to users twitters. Another way that the users in this community communicate through video blogs, pictures even video chats. I have sat in on one of these conversations sponsored by the websites and for an outsider it can be a little dizzying, a lot of words are short handed and if you don’t know what is going on conversations are almost impossible to follow. When I talked to Regan, a frequent user of the chats, she told me that they are not something that she would suggest until users get their sea legs. This is a place where ignorance isn’t really appreciated and you will learn fast just how much you don’t know if you try to jump in too quickly. Digital literacies that individuals use in the community that go unnoticed is the amount of background research they do for the community. Most of the users know every aspect of the industry, from the producers, videographer, lawyers and dancers. It isn’t just about the artist but the world surrounding them. Shelby says that it isn’t just about the music, it’s a lifestyle and you have to commit to it fully and committing to it means knowing all about it and that is something that non-members don’t understand and that is the gap that some people don’t overcome to be a full fledged member of the community.
__________________________________________________________________
part 2 0M08
ReplyDeleteIn my research I am currently collecting information from suers as well as monitoring forum conversations, as well as compiling a working dictionary of terms that are used throughout the community to be fluent. My next steps would be to find an overall theme throughout the community. I am noticing that most of the users answers vary only slightly and that no matter location, age or sex the experience seems to be a same, but the discrimination from the outside world is different which sculpts the users experience but it doesn’t hinder it. Another thing that I still need to look at is the perception of the community from an outsiders point of view, like in Mirabelli’s piece he showed different views of people that weren’t familiar with the waiter scene and how they are perceived as uneducated. I would be interested to see how people who haven’t been apart of the fan base perceive those that are in it, and if those perceptions match up with the perceived ones that people within in the community say the outside thinks of them.
0119
ReplyDeleteThe scene takes place at my favorite local greek restaurant, Mykonos.
Waiter: Hey sir how are you today?
Customer: Good thanks, how about you?
Waiter: Fine fine, can I start you off with a drink?
Customer: Yeah I’ll have a Coke
Waiter: Is pepsi okay?
Customer: Uhhmm, yeah sure that’s fine
(get’s a drink and comes back)
Waiter: Here you go, ready to order?
Customer: I think so, what’s a gyro?
Waiter: It’s a sandwich, meat wrapped in pita bread with tomatoes, onions, and tzatziki sauce. Would you like to try it?
Customer: Sure that sounds good.
Waiter: Awesome, I’ll get the chef started on it. Would you like anything else?
Customer: Actually yeah, could I get some more bread and sauce?
Waiter: Yes, It’s only 3 dollars for another round of it.
Customer: Oh, never mind it’s okay
Waiter: Are you sure? I’ll bring some out for you anyways, it’s on the house.
Customer: Oh great! Thanks
(comes back with order and more bread)
Waiter: Here you go sir, anything else?
Customer: No that’s great thank you
Waiter: Alrighty, enjoy, let me know if you need anything else.
Okay, so after that scene there were a few chances the waiter had to please the customer and avoid issues. The first, was not having coke and only pepsi. The second, was the explanation of gyro on the menu. The third, paying more for another bread appetizer.
Mirabelli talks about situational context and reading people beyond menu text. Having a sense of recommendations and being able to think on your feet will keep the customer less annoyed and more willing to tip.
When the customer asked what a gyro was the knowledge of how the food is made and delivered is crucial in pleasing the customer and being likable and friendly, thus getting a tip.
Another point Mirabelli insists is that a skill is going from the menu to talking over text and that the waiter will slide into and authoritative position in the conversation rather than a servant type.
You can see this in the above scene when the customer doesn’t want to pay extra for more appetizer and the waiter doesn’t make an issue over price, he has the authority to help the customer out and make him happy.
Part 2
ReplyDeleteMultiliteracies are seen throughout the community; a tattoo artist’s ability to read the person and situation is key to keeping the customer satisfied and spreading good words about his operation. For example in the community people can see eachothers tattoo work and get a feel for what images and designs the other person likes, whether it be a darker harder feel, or brighter and more vibrant. This leads to a different communication technique between two similar people who have a shared liking in common. There are different digital literacies, very acute, but different none the less. I can’t point out the unnoticed literacies because I am an outsider, but I find that where the members live has an effect on communication and different cliques of language that others may not know or have heard before.
0037
ReplyDeleteThis scene is from a dinner table at Olive Garden (how cliché) with a husband, a wife, and a waiter.
Waiter: Hey Bob, good to see you and your beautiful wife again! What could I get for y'all to drink?
Bob: Just a round of waters is fine and that hot tea I tried last time I was here...I can't remember the exact name of it now
Waiter: Oh I know what you're talking about. Sweetened or unsweetened?
Bob: sweetened please, thanks.
Waiter: No problem! Be back with those in a few.
(Comes back with drinks)
Bobs wife: Thank you. I have a question. Do y'all have any specials going on at this time?
Waiter: Of course! We have the $12 pasta bowl that you choose off this menu and you even get to take a fresh pasta home with you when you leave! It's absolutely fantastic and a great deal! You could have delicious leftovers for tomorrow night.
Bobs wife: Oh that is fabulous! I will get that with the angel hair pasta now and the ravioli to go later.
Waiter: No problem! What about you bob?
Bob: You know I have the usual...
Waiter: Yes. The fettuccine with angel hair pasta and chicken, correct?
Bob: Yes that is the usual...but I might switch it up and because that offer is such a great deal, I will get the same thing as my lovely wife!
Waiter: Great choice. I'll put the order in and come back to check on y'all in a few.
The way the waiter made the customers feel at home with his greeting is a very important aspect as shown in Mirabelli's writing: Learning To Serve. Customers like to think that they're just like "famiy" to the restaurant if they come often and feel a special bond when the waiters know what they’re talking about when they say to order them the "usual". The fact that the waiter knew exactly what the wife would like and knew Bob’s usual like the back of his hand made a significant appearance on himself and the restaurant. Another important aspect said through Mirabelli’s writing and used in my example, is when the waiter says “that’s no problem” when the customers order, which is an often used phrase. “Just like a friend for whom it would be no problem, waiters attempt to satisfy their customer’s special requests in a similar fashion”. Basically saying, being friendly is an extremely important aspect when it comes to being a successful and talented waiter or waitress.
The way multiliteracies look at people and situations rather than just the texts of writings, goes perfectly into my digital discourse that I'm using in my investigation. Dearphotograph.com is a blog where people can post pictures of a picture in a specific setting that matches up with the original, old photo. Each posting has a special meaning behind the pictures and it is easy to read the texts that come along with the pictures, of course, but it is much more important to read the significance behind the photos. There is much more to investigate within the blog’s typing, language, and grammar: the importance behind the values, beliefs, and history are the important aspects of the investigation of my blog.
In my investigation, I am literally taking it step by step. Each assignment that has been assigned has brought me closer and closer to fully understanding where my paper stands. I have a decent blog but it is pretty vague and there's not much I can do with it "outside of the box", which slightly concerns me. When we went around the class and had everyone read each other’s blogs the other day really helped me to gain interesting ideas from reading other’s, and question my blog to make it stronger than it was when I first wrote it. I am in the process of beginning to answer the questions people asked me in class the other day and creating more facts through my investigation and research.
0119
ReplyDeleteWhile I was reading “Learning to Serve” by Tony Mirabelli, I was thinking about experiences that I have had similar to the experience that John gave to Al in the reading. Therefore I would much rather tell of an actual event then create a new scenario for this assignment. From the fall of 2008 to the beginning of my college life, I went to Applebee’s every Saturday night right after the 5:00 mass at an elementary school called St. Charles Elementary. Every time that we drove down to Applebee’s I would order the same meal: a parmesan steak with shrimp and a raspberry ice tea. Though to some it might seem this meal was very repetitive, I thoroughly enjoyed myself every time. On one Saturday we sat down in a booth on the right side of the restaurant and our usual server, Frank, came up to our table; the conversation between Frank, myself, my brother Ryan, my dad, and my mom went as follows:
-Frank: Hello and welcome back to Applebee’s. Good to see you all again.
-Dad: Hey Frank, good to be back.
-Frank: Can I start you off with your drinks?
-Dad: Yessir, what kind of beers do you have?
-Frank: We have Budweiser, Bud Light, Miller Light, Sam Adams, Heineken, Yuengling, and now the seasonal Sam Adams Octoberfest if you would like to try that.
-Dad: That sounds great I’ll try it.
-Frank: And for you ma’am?
-Mom: I’ll have the usual cabernet please.
-Frank: All right, and would you two like raspberry ice tea again?
-Ryan: Yes please.
-Me: Sounds good thank you.
-Frank: all right I will have those right out.
( A few minutes later)
-Frank: Here you go, now what would you like to eat? The usual?
-Dad: How’s that sound to everyone?
-Mom: Sounds great.
-Ryan: It’s good with me.
-Me: Sounds good.
-Frank: All right, so I have one Fiesta Lime Chicken, one 5 Cheese Penne, one Parmesan steak with shrimp, and one Cowboy Burger.
-Dad: Sounds perfect.
-Frank: I will have those right out for you.
When we were at the restaurant, Frank knew our order because we were regulars who ordered the same thing every time with some slight changes to the drink for my dad. Just like in Mirabelli’s writing, my dad left a generous tip because we knew our waiter and he knew our order like the back of his hand. Franks ability to remember both us and our order while treating us like family created more of a friendship between himself and my family instead of just a transaction of service. He also knew that the only thing the fluctuated from week to week in our order was my dads drink choice and sometimes my moms, so he asked them what they would like rather than just proposing a drink to them. For me and my brother who always order raspberry ice tea, Frank simply had to put the word in our heads and we were on board with the drink choice.
0119- part 2 _____________________________________________________________________
ReplyDeleteMy decision to research the community of the online real time strategy game League of Legends was wavering until I went into a ranked game this morning, which was also the first solo queue ranked game I have ever played (this just means you go into a ranked game alone without any teammates and pick up 4 other random people to be on your team). While playing, I was ambushed by an enemy player who used an ability to kick me back behind a wall because he was at low health and thought I was chasing him instead of blindly walking into a bush. I noticed a new text pop up on the bottom of my screen that said “get round housed”, a reference to the round house kick. I thought I knew the language of the game since I have played it for over a year and a half but now I’m questioning whether I know it all or not. Maybe there is a separate discourse for ranked and normal classic games that I am unaware of. I will be investigating this during my research, but also Riot Games (the creators of League of Legends) unknowingly helped me out with my research. Recently they decided to put messages in the loading screens that I will use in my research such as “Cursing at teammates can result in 23% more lost games.” Simple messages like this can change the discourse of the game because every player plays to win.
_____________________________________________________________________
Other then this new scenario, my research is nearly completed. I have studied the differences in the discourse in regular games and the discourse used in forums to try to get a character stronger and the difference when trying to get a character weaker. In my last blog, I made a point out of Riot Games ability to listen to their players and adapt to their desires. I will continue to gather evidence and simpler means of explaining the mechanics of the game to non players, which may take some time because most of the language I will use is game specific, but luckily that will help me with my explanation of the discourse in the community. To look further into the topic, I will talk to teammates that I play the game with about the origins of some of the discourse and how they use it when they play while trying to figure out if the messages in the loading screens actually reflect on a persons play style and speech.
0037
ReplyDeleteThis restaurant is an Italian restaurant called "Donato's". It is quite dim, but fancy with an all-Italian menu. The customers are average Americans with little knowledge of Italian words.
Waiter: "Good evening, folks! My name is Jeffrey and I'll be your server for tonight. Can I start you off with something to drink?"
Customer A: "Yeah hi, I'll have a Coke and she'll have a glass of your finest Moscato."
Waiter: "Okay that sounds easy enough. I'll be right back."
(returns with drinks) "Okay would you like me to go over anything on the menu or are you ready to order?"
Customer B: "Well, I was wondering what a "piccata" was? It's a bit too dark in here for me so I don't know if that's how you pronouce it."
Waiter: "Well it means the meat is cooked with a light, lemon and parsley sauce, and it's usually topped with capers."
Customer B: "Well that sounds delicious! I think I'll take the chicken piccata then. Hun, what do you want?"
Customer A: "Well I'd like to try that veal parmesan, but how big is the veal? And can I get a side of angel hair pasta with vodka sauce instead of marinara?"
Waiter: "The size of the veal parmesan entree is about the size one and a half of my fists." (shows them the example) "And exchanging the marinara for the vodka sauce will be no problem at all, sir."
It's obvious here that the waiter expressed some emotional labor, and the customers are going to give him a pretty fair tip. This is because he was helpful in a nice way. He was aware of the different specific parts of the menu, and how to describe a subject to a customer with little knowledge about that subject, in a way for them to easily understand it.
_______________________________________________________
So far in my discourse community, I've noticed that there are more "homemakers" that post recipes than actual chefs. I find this interesting, but it would make sense to me to try out a new recipe from a homemaker rather than a chef becuase I might find it easier to make. A chef can use some lingo and keep on about how to make the entree, whereas a homemaker can use the word, but also include the definition. They do this because they know that the majority of the audience is just like them, and they may not know all of the technical terms there are for cooking.
______________________________________________________
As of right now, I am chunking my notes into similar sections, which will eventually be separate paragraphs. I try to put certain examples of people who have given recipes in different parts compared to people who post comments on those recipes. I do this because I think the audience could be different. The person posting the comment might be aiming it toward the general public as well, but they could also be directing it toward the author of the recipe, like asking a specific question about the recipe.
0119
ReplyDeleteThe restaurant I am using is a fast food restaurant I am making up called McChick Bell.
Cashier: hello what can I get for you today?
Customer 1: Hi yeah let me get um.. hmm what the fuck do I want?
Customer 1: yeah um a number 5 no pickles
Cashier: would you like that large for 44 more cents?
Customer 1: uh, sure why not?
Cashier: what would you like to drink?
Customer 1: uh Coke, please.
Cashier: will that complete your order?
Customer 1: uh yeah
Cashier 1: okay you total is $8.45
Customer 1: ok here (hands the cashier money)
Cashier: your food will be right out. Thank you, have a nice day
Customer: Thanks
In this conversation both parties are trying to be nice (friendliness) to one another so they don’t upset each other and can just get on with their day. Mirabelli explains friendliness as an experiential phenomenon that is learned through participation. Mirabelli mentions the customer ordering something special in this conversation there are two different special instances, first, the doesn’t want pickles on his number 5 and second the cashier asks the customer if he would like to make his meal large which the customer is being friendly so they say yes.
------------------------------------------------------------------
In the second part of this blog I am supposed to talk about the multi-literacies but my discourse community does not really have many literacies. The language is very similar to common English although there may be some words that are different or in another language (i.e. French) but with context clues it isn’t very hard to figure out what those words mean.
------------------------------------------------------------------
Currently I am collecting data, to later this week analyze. My community has many different genres that take a little bit of time to gather all the information I need that I will later analyze. After I gather all the information I need I will analyze as much of it as I can then construct my essay.
This comment has been removed by the author.
ReplyDeleteCatherine Rucker
ReplyDeleteENC 0M08
Part 1
Waiter: Welcome to Joe’s Diner. My name is May, and I will be your server for the evening. For starters what may I get you to drink?
Customer A: Um, I think I’ll get a pink lemonade.
Customer B: A sprite please.
Customer C: A strawberry daiquiri, please.
Waiter: I’ll have to ask for your ID ma’am for alcohol drinks.
Customer C: Oh, of course!
She shows her ID, and May goes off to fix their drinks.
May comes back with the drinks and then gives the guests a couple of minutes to browse the menu for what they wish to order. Coming back to the table, she begins to take their orders.
Waiter: Are you all ready to place your orders?
Customer A: Yes, please! I would like the grilled salmon, and for my two sides I would like steamed vegetables and a loaded baked potato.
Waiter: With or without sour cream?
Customer A: Without.
Waiter: Alright. And you sir?
Customer B: I’d like a medium rare steak with mashed potatoes, and steamed broccoli for my two sides.
Waiter: No problem. And you ma’am?
Customer C: I’m having a hard time deciding! What do you recommend? Is the alfredo good? What is the sauce made of?
Customer B: So many questions!
Waiter: *chuckling* It’s no problem. Our alfredo is standard. It is made of butter, heavy cream, garlic, Parmesan cheese, and freshly chopped parsley.
Customer C: Oh good. I’ll take the alfredo with grilled chicken please.
Waiter: Yes ma’am. I’ll be back with your meals in fifteen minutes.
All: Thank You.
The waiter in the restaurant scenario reflects Mirabelli’s concept of multiliteracies. The waiter has to be familiar with the menu and the ingredients that are put into the meals to be able to answer questions put forth by the customers. She also has to be familiar with the restaurant policies regarding the appropriate drinking age. Both the customers and the waiters are familiar with the menu as a genre because they know what is offered with the meal, such as how many and what kind of sides come with their meals, as well as what doesn’t have to be included with their dinners. It’s sort of like the special requests mentioned in Mirabelli’s article that can extend the meaning of the menu beyond just what is printed on the paper.
_____________________________________________________________
Part 2
I haven’t seen much multiliteracy in my digital discourse community. They do have a discussion forum where members can view announcements, share recipes, and talk anything and everything. They also have a live chat room where members who are online talk one another about anything they wish.
_____________________________________________________________
Part 3
I’m basically just trying to gather as much information as I can about this community. I’m going to try to get in contact with someone who can probably tell me how things really work regarding commination between those in charge and members old and new. Most of the major members, I’ve noticed live in New York, so many speak about hurricane Sandy and how it’s affected or not affected their participation in the site.
Kyle Michalski
ReplyDeletePart 1
0119
Waiter: Good Evening Ladies. My name is Juan, and I will be your waiter tonight. Can I start you off with something to drink? (Said with a big smile)
Lady 1: Yes, I would like a pinot noir. Thank you!
Waiter: Of course Mam.
Lady 2: Ill take the same.
Waiter: And for you miss?
Lady 3: Water is fine for me.
Waiter: All right Ill get those drinks for you as soon as possible ladies. Let me know if you need anything else.
(Even though its one of the busiest days of the year the waiter rushes to get the ladies there drinks because he knows that presentation and punctuality is important in his business.)
Waiter: Here are your drinks! Are you ready to make your orders?
Lady 2: O yes I am starving!
Waiter: Well what can I get for you then?!
Lady 2: I am debating between the lemon pepper chicken and the pasta Alfredo. What would you recommend?
Waiter: Personally I would go with the lemon pepper chicken. It has a little more tanginess and the herbs and spices complete the meal.
Lady 2: Well that sounds delightful! I’ll go with that!
(The waiter, knowing very well that the chicken was a special, recommended the dish because it was soon going to be taken off the menu.)
Like every good waiter, this waiter made an emotional connection with his guests from the moment he started talking. His smile showed that he had a great personality and he connected well with the women. This is called a moment of truth in the hospitality industry. Your guest’s impression of you starts exactly at the moment they meet you. Being authoritative in his manner is a huge part of being a waiter, knowing the menu and having qualities that make you likeable also help out.
Waitress: Hello, my name is Bethany and I’ll be your server today. Can I get you guys started with anything? Appetizers? Drinks?
ReplyDeleteCustomer 1: yes, I’ll have my usual drink.
Customer 2: I’ll take a diet coke.
Customer 3: I’ll have a glass of water.
Bethany: Okay. I’ll get you those drinks right out too you guys.
(Bethany walks away and goes to get the drinks. She knows the usual customer, Brandi, wants an iced tea with two lemons and one splenda)
Bethany: Okay Brandi, here is your tea. And your water for you sir and diet coke for you.
Customer 3: Thank you.
Customer 2: Thanks.
Bethany: Are you guys ready to order or do you need a few more minutes?
Brandi: I think we are ready to order…
(Brandi looks around the table at the other two customers. They both nod their head in agreement.)
Bethany: Ok, Brandi would you like your usual today?
Brandi Actually, I am going to try something new. I would like the spinach manicotti with chicken. Instead of soup may I have a salad? And I would like the chicken cooked dry. And we would also like to start off with the Spinach and artichoke dip with chips and veggies.
Bethany: Okay. (looking at customer 2) What can I get for you today?
Customer 2: I would like that chicken finger platter with sweet potato fries please.
Bethany: and for you sir? (looking at customer 3)
Customer 3: Well I am torn between two choices: the pesto chicken pasta and the Swedish meatballs with traditional marinara sauce. What would you recommend?
Bethany: Well I personally enjoy the pesto chicken pasta because the pesto sauce here is very good. The Swedish meatballs are excellent as well. I think you would be happy with either choice.
Customer 3: I think I will try the pesto chicken pasta.
(The customers handed back their menu’s and proceeded to talk)
(END SCENE)
During this scene, there are many different elements taking place that Mirabelli wrote about in his essay. The scene begins with the waitress introducing herself and taking the customers drink orders. One of the customers, Brandi, is a regular at the diner and Bethany knows her order. This is an element that Mirabelli writes about in his essay. Being able to read the customer and know their order is considered “a gesture of friendliness.” (Page 550) When Bethany went to take Brandi’s order, Brandi ended up changing her order from her usual. When Brandi wanted to substitute a salad in place of the soup, Bethany was more than okay with it. This is another example that was used in Mirabelli’s essay. He explains that this is considered a multicultural literacy because you have to not only know how to read the customer, but also how to read the menu. The menu was created as a guide for customers, but when a customer comes to eat, they want to satisfy their appetite. One last component in this conversation that was brought up in the essay was the part where the customer gives up authority to the waiter when they ask for advice on what dinner to choose. The waiter is able to gain control of the situation and become powerful.
ReplyDeleteAfter reading and going through Pinterest, I have decided to change the community I am researching. I decided to use the site that started the 50 Shades of Gray book. I researched the site on Google and found out that the name is Fanfiction. This site is a pretty weird site, but also a great discourse community to research. There is a lot of communication that is going on. There is only one multicultural literacy that I have been able to find. One of them that I found was a message board that is used to communicate ideas about what should happen next in a story. They also used these message boards to communicate about whatever show/book they were reading/watching at the time.
I am in the very beginning of my research. Since I changed my community I am not very far into it. I have only been on the site about two times and each time I get a little weirded out and quickly get off. I have notice that the language of the posts seems to match the language of the shows, movies, or books that the people watch. (Example is gossip girl.) In gossip girl, the people on the show are very rude and talk about expensive fashion, hotels, and ect. On the site, they talk about the same thing. There are some posts which are in a different language which means that this site is used all around the world. For the most part, the stories are in English.
0119
ReplyDeleteThe restaurant scene takes place in Red Robin where the atmosphere is always upbeat and friendly.
Waiter: Hello! My name is Zach and I will be taking care of you today. How are you all doing?
Customer 1&2: We're doing great thank you. And you?
Waiter: Wonderful, thank you! What can I get for you guys to drink today? May I suggest one of our delicious malt shoppe shakes or a refreshing margarita?
Customer 1: I'll actually take a chocolate shake please. And a water also!
Customer 2: I'll just have a sprite and a water please.
Waiter: Awesome! I'll give you a few minutes to look over the menu and I'll be right back with those drinks!
Waiter (returning with drinks): Here are those drinks. Have you guys decided on what you want or do you still need a bit to look over the menu?
Customer 1: Umm, what's on your Octoberfest burger?
Waiter: It's a fire-grilled beef patty with melted swiss cheese, beer mustard sauteed onions, black forest ham and beer mustard all on a toasted pretzel bun. It's very delicious.
Customer 1: I'll have that with french fries!
Customer 2: I'll have the exact same thing!
Waiter: Alright! I'll go place the order and your food will be out shortly!
Mirabelli discusses that waiters and waitresses work "interactively" and in-person", which is exactly what I was portraying in this dialogue. The waiter, because of the restaurant that he was working at, was expected to be cordial and very personable to the customers. He offered them specialty drinks and took the time to ask them how they were doing, which showed the customers that he was truly interested in their well-being. The language that the waiter used was intended to make the customers feel welcome and comfortable. The waiter even explained exactly what was in the food so that they didn't have a doubt about what they were eating.
0037
ReplyDeletePart 1:
Three men walk into a local café in their small town. They pull up chairs at the counter and are acknowledged by the waitress at the counter, a large nametag that says Lucy on it is across her chest.
Guy 1: “So John, what’s your son thinking of doing for school next year? Has he decided between LSU and Alabama? or is he going to one of the smaller schools?”
John: “He’s still leaning towards LSU. It means a lot to him that our family is all alumni of that school. But he hasn’t quite decided yet. Anyways, he has a few months yet to decide. What about your daughter Ben?”
At this point, the waitress hands them all their drink of choice; being a local place and frequent attenders the waitress knew the men well enough to get their drinks for them without their asking.
Ben: “I don’t know about Sarah. She is really struggling this year, the year when it matters: most her senior year. I don’t think she is gonna be able to go to a 4-year university till she changes that.”
Guy 1: “Ah, don’t give up on her yet Ben. She’ll pull it together.”
Ben, starting to become irritated when thinking of his struggling daughter: “We’ll see. She might end up like old Lucy here, just waiting tables her whole life.”
Lucy enters again to take their orders, without a tablet for writing them down.
Lucy: “What are you three gentlemen getting today, the usual?”
John: “Actually I think I’m going to switch things up today. How about cakes with a side of sausage and hashbrowns, and an orange juice too please?”
Lucy: “And for you two?”
Guy 1: “I’m going to have something different too. How about an egg-white omelet with a side of cakes?”
Ben still is thinking.
Lucy: “I’m not getting any younger, Ben.”
Ben: “I’ll have the usual Lucy, thank you.”
Lucy exits to send back orders to cook.
The way my story fits into the context of Mirabelli’s argument is with three of his main points: 1, that waitressing is stereotyped falsely as a low-intelligence, lowly-educated position for those without college degrees; 2, that waiting takes a different set of literary skills than typical literacy, but it DOES still take a vast knowledge of literacy in the forms of verbal communication, menu memory, and knowledge of food’s social context and nicknames; and 3, that interactions with certain people allow for a different environment than other people would allow it to.
In my story, point 1 is made by the statement by Ben about his daughter. He expresses his disappointment with her and her educational progress and claims that waitresses may be all she will be able to do in the workforce. Mirabelli claims that the Bureau of Labor Statistics classifying waiting as a “low-skilled” profession only enforces this stereotype. He argues that, through his interviews and personal experiences, waiting is actually a very educated job, just in a different sense. “How the waitress or waiter understands and uses texts such as the menu and how she or he ‘reads’ and verbally interacts with the customer reflect carefully constructed uses of language and literacy.” (Mirabelli 541) Waiting requires reading people and their behavior and being able to have a common discourse, the menu, and use it to understand their customer. This also proves point 2. Point 3 is proved by Lucy and Ben’s interaction at the end of the story. Mirabelli claimed that a waitress or waiter must be able to read people. Lucy admonishing Ben for taking too long to order was only OK in that social context because of their past relationship, their familiarity with each other, and Lucy’s ability to read Ben well enough to know he was not in such a bad mood as to not react poorly to it. Waiting requires a DIFFERENT form of literacy, but is no doubt a needed part to be successful.
Part 2:
ReplyDeleteIn my digital discourse community, Online Guitar Forums, there are certain digital literacies that indeed might go unnoticed by outsiders to the community. Guitars have many hundreds or types, builds, manufactures, and uses. Musical genres are in the hundreds. An outsider to this community may not understand these phrases and terms like a habitual guitar player and enthusiast might. For example, I might comment on a video and say: “Sweet shred man!” or “sweet riff in the middle”. To someone who doesn’t know guitars or rock music extensively, they may have absolutely no clue what a riff or a shred are. Literacies like these are ones that are exclusive to communities like mine.
Part 3:
In my research process, I am honestly lacking behind. I have not put in extensive effort into collecting data for my ethnography. I know I need to work harder but keep putting it off. The next steps I will take are to get off my lazy self and begin to do the work suggested to me, organize my data more, meet with the professor during office hours to ask questions, and to begin asking community members to get interviews.
1) I’m going to begin taking more data, once a day take information from my community for the next several weeks, paying particular attention to interactions between members versus when members just post looking for no response.
2) I need to begin organizing my data. I need to come in during office hours and ask for help organizing my thoughts. Right now I feel like a collection of pool balls after the cue hit; all scattered about and disorganized. I need to collect my thoughts to be able to “re-rack” and get a better idea of this project and where I need to go from here.
3) Lastly I am building up relationships with community members to hopefully get an interview with them to talk and discuss literacies within the community and how it influences us as users and as people.
As you learned in Mirabelli’s article, the hospitality management has a specific lexis. For a newcomer into the blog, if you don’t know the different lingo you may have a hard time understanding what is going on. They are also very professional when they communicate with each other. If someone who didn’t know about that commented they might make a fool out of themselves. Finding your way around the website would not be easy for someone who didn’t know what they were doing either.
ReplyDelete------------------------------------------------
Over the past several weeks I’ve been watching my blogs lexis and how they communicate with each other. What I need to do now is find someone to interview. I also need to start analyzing what there talking about a little more. Other then that there is not much I can do for right now.
Michael Marinari
ReplyDelete0119 Part 1
It is a rather busy Friday night at Carrabba’s where the wait time has just been extended to an hour upon arrival at the restaurant by the hostess. As a typical reaction to a “pop” in restaurant activity, many of the employees tend to get flustered with one another. At this time we will be following the interactions of two servers with their customers. Their names are Megan and Sylvester. Megan just recently became a server two weeks prior and had been a hostess for a little over a year. Her hosting job required no serious knowledge of the menu before so the switch to server has called for much mental focus and review of the menu. Sylvester on the other hand is a seasoned server who has been at the restaurant for about six months. He has received many compliments from customers and has multiple regulars that only come when he is scheduled to work.
Megan has just been assigned two tables as she comes in to work. She makes her way over to the table mentally reviewing tonight’s specials for tonight.
Megan: Hi you guys! Welcome to Carrabba’s. I’m Megan and I’ll be your server for tonight. Can I start you off with any drinks?
Customer A: Two ice waters please.
Megan: Okay right away!
*Megan leaves and goes to the other table to ask for their drinks which are also three more waters. She grabs the waters and fresh bread for the first table because she still hasn’t quite gotten down tray carrying enough to carry lots of drinks at once*
Megan: Here you go you guys. Are we all ready to order?
Customer A: Yes, I’ll take the Chicken Bryan and a side of spaghetti with red sauce and a house salad
Megan: Okay no problem…and for you ma’am?
Customer B: I’d like the Mahi special tonight but what is the “Ferre” sauce that comes included?
Megan: Ummm, I believe it is a creamy sauce, honestly ma’am I totally forgot but I can go ask the cook what it is to make sure.
Customer B: Ehh no never mind. It was kind of expensive anyway. I’ll just get spaghetti and meatballs please with chicken soup.
Megan: Okay no problem be right back!
Brandon Jones 0037
ReplyDeleteMy scene is a local diner where two gentlemen walk in for a late night dinner. The waiter knows one gentlemen, Bill, who brings with him another gentlemen who is eating at this establishment for the first time.
Waiter: Good evening fellas. How may I help you gentlemen tonight? Start off with any drinks?
Gentlemen 1: Yes, Can I have a Budweiser Draft?
Waiter: Yes you may sir. We have a special tonight. 2 for 1 would you like that?
Gentlemen 1: Yes, please thank you.
Waiter: And you, Bill?
Gentlemen 2 (Bill): I’ll have a Heineken. And you can take my order as well? Start me off with the usual wings for the table and let me get a gourmet burger with the works.
Waiter: Will do Bill. And what about you sir? Do you need more time to order?
Gentlemen 1: I’ll have the chef’s special. Can I get that with corn instead of the mixed vegetables?
Waiter: Well sir the whole meal is steamed together along with the mixed vegetables. I can add the corn on for an extra $1 and tell them go easy on the mixed vegetables.
Gentlemen 1: Okay, that’s fine. Thank you.
Waiter: Alright fellas I’ll be back in just a minute.
(Waiter comes back; unfortunately the restaurant is out of the Chef’s Special.)
Waiter: Hi sir, I’m so so sorry. Unfortunately, we just ran out of the Chef’s Special but I went ahead and got you the Rancher’s Delight which is just like the Chef’s Special but without the mixed vegetable steamed in and it comes with a different sauce. I also added your corn in with no charge for the inconvenience.
Gentlemen 1: That’s alright, that might actually work out better for me.
Waiter: Alright guys, I’ll be right back with your drinks.
What I did in this scene was establish a relationship with the waiter and Bill. The waiter already know that Bill usually orders an appetizer of Buffalo wings for his table so the waiter adds that on his tab without much explanation and without Bill even having to look at the menu. When Bill orders his hamburger, he asks for the “works” as he and the waiter already know the medley of toppings that the restaurant serves with their gourmet hamburgers. Here Bill is treated like family and the waiter illustrates their extensive knowledge of the menu. The waiter further displays their knowledge by being aware that on the night that Bill and his friend are dining. There is a two for one special on the beer that the first gentleman likes. The waiter gives the gentlemen the option of taking advantage of this special. The waiter displays their emotional labor and authority by letting the gentlemen know how deeply disappointed they are that they cannot fill the gentlemen’s order as he requested, but the waiter takes the authority and the responsibility of using his knowledge of the menu to order the gentlemen an item that is very similar to the one he had order. This displays an instance in which even Mirabelli would agree that the waiter has authority over the customer.
ReplyDeleteAt this time Sylvester is serving three tables of his regulars and feeling pretty busy but still upbeat and confident. He notices one table has been sitting without drinks for about 20 minutes now and makes his way over to the table to ask them if they have been approached by a server yet. He finds out that they ordered waters from Megan and haven’t received them yet. He takes over her table and brings them back drinks and bread.
Sylvester: Sorry you guys, Megan is a little tied up for tonight so I’ll be your server for tonight. What can I get for you? Any questions about our specials?
Customer A2: I’d love an order of Calamari and Fettuccine Alfredo with minestrone soup.
*Being wise and trying to upcharge his customer Sylvester makes a suggestion for the “Pasta Carrabba” which is the same exact thing but costs 5 dollars more because it comes with peas, mushrooms, and grilled chicken”
Sylvester: Okay no problem! Would you like to try our Pasta Carrabba sir? It is fettuccine alfredo with peas, mushrooms, and grilled chicken and is one of our restaurant’s specialty dishes. I highly recommend it!
CustomerA2: Yeah! That sounds great I’ll take that
CustomerB2: I’ll take the exact same thing, sounds delicious!
CustomerC2: I kind of want to try the Mahi Ferre but how do you prepare all that and what is the sauce?
Sylvester: Well the Mahi is thrown on our grill and is topped with the Ferre sauce which is essential our homemade lemon butter dill sauce with capers thrown in, *Knowing the cooks are trying to get rid of the rest of the Mahi before they go bad in 3 days*we only carry it on special occasions as it is a seasonal special so I highly recommend the dish, it also goes perfect with a glass of our house red.
Customer C2: Mmmm, that does sound very tasty…Okay I’ll take that and a glass of house red! And I think later tonight I’d like to have dessert. What is the “Sogno di Chocolata”?
Sylvester: It means Chocolate Dream cake in Italian. It is a giant brownie cake with homemade whipped cream and homemade chocolate sauce.
Customer C2: Oh my god, count me in!
Sylvester: Okay perfect! Thank you very much you guys, I’ll be back with your salads soon.
Brandon Jones 0037 Continued
ReplyDeleteIn my discourse community, multiliteracies are very prominent and are used when members of my community, Bleacher Report NBA, are interacting with one another. When members have certain knowledge of the game of basketball which deals with the history of the game (albeit because they might be older than other members) they boast about these feats and use them to prove their points. Quite regularly you’ll hear someone say “I used to watch all of Michael Jordan’s games back before he won a championship” or “I’ve been a Lakers fan since 2002! I’ve watched them since before you were on the bandwagon.” In this community it is clear that you have to know what you are talking about or the other member will eat you alive with critical comments which will ultimately cause you to lose all credibility. Basketball terms like “Flagrant foul,” “Bandwagon,” and “Zone Defense” come up almost always. I am also quite lucky that social media is an integral part of using this website as all the articles can be Facebook liked, Tweeted, or blogged about. Some articles link you to these social media websites and a vast majority of them deal with how star athletes are using their social media accounts and what they are saying on them. There is even a Bleacher Report mobile app! There is definitely a need for an individual to have basketball literacies as well as social media literacies because in using Bleacher Report you have to know the difference between a “Charge” and a “Block” –ing foul, as well as the difference between “following” Bleacher Report and adding it to your circle on Google Plus.
--------------------------------------------------------------------
At this point in my research I am trying to use Suler’s piece “The Psychology of Cyberspace”, to frame reasons on why members of my community act in the way they do. I’ve noticed that they often use profanity and threatening language to get their points across and I want to understand why. This is not the standard in the community though. Many in the community just result to framing their arguments in a braggadocio, I’m-smarter-than-you-are tactic. They question other member’s intelligence and often will not stop until they’ve won the argument. To investigate my community further in the next couple of weeks, I will try to get away from Suler and Gee’s concepts and focus more on using my questions based on the Wardle reading. I will try to get an in-depth feel of the community by signing up and interacting heavily with the other members. I will even try to gain authority by using my knowledge of the game of basketball and enter these debates while trying to get a few good points across.
part 1 continued again sorry...
ReplyDeleteOkay so a lot of Mirabelli’s arguments are visible in my dialogue. Mirabelli describes language use in different contexts applying to servers vs. customers because (especially in an Italian restaurant) knowing what dishes mean from their Italian roots name on the menu is essential to convincing customers to purchase it. Customers do not want something bland and boring; they want something exciting and unique; both in taste and in presentation. Also knowing what you are trying to sell gives the server an authority over the customer in dictating what they would consider ordering. The server technically becomes a mobile, verbal advertisement for the restaurant’s food. This authority is described in Mirabelli’s article and also shown in my example. Megan didn’t remember what was in the Ferre sauce and that cost her customer’s interest in ordering it. Sylvester on the other hand knew the sauce by heart and even upselled onto it to gain a higher check balance and quite possibly a bigger tip (this is because most customers are “supposed” to tip at least 15-20% on the tab). Also, while in the midst of rush hour and dealing with his regulars whose opinion he values rather deeply, Sylvester still found time to not only get Megan’s table’s drinks, but also picked up their orders. Sylvester pulled off Mirabelli’s definition of a “personalized” restaurant experience where the customers feel at home or at a friend’s place along with “linguistic devices” described by Teicholz. His description of the Mahi and the Sogno helped him to convince the customer to order that food with his “magic words”. The whole time he did this he was dealing with “emotional labor” which Hochschild describes as inducing or suppressing feelings to order to sustain outward countenance that makes others think you are in a proper state of mind. Although other servers were freaking out and running around frantically, Sylvester kept a smile on his face and approached a problem that wasn’t even his with an attitude that they were the only table in the whole restaurant. This attitude is what in turn makes him a better server and earns him higher tips.
Part 2:
ReplyDeleteThe digital community that I am investigating is Pinterest, which I explained in greater detail in a previous blog. The multiliteracies that I have observed in Pinterest are a great multitude of different ones. Many pins on Pinterest you have to read, and some even come in the form of videos. The possibilities are endless and you just have to be able to understand everything that you're reading. And besides being able to interpret what other people have written or posted, you yourself have to write captions under your pins in a manner that comes across as understandable to everyone who may read it.
__________________________________________________________________
Part 3:
As of right now, I am still in the research stage of my process. I've been taking note of everything that I've been learning from the readings, especially from Gee and Wardle's pieces. I've been taking small notes from my digital community and I'm working on figuring out how those articles apply to my community. The steps that I'm going to take after this one, will basically be to match up my notes from the community to the lens that I am using, and then I will outline my ethnography. Obviously after I outline, I will write my rough draft. So far, everything is going smoothly. I don't think that I chose a super easy community, so I have quite a bit of room to work with on this one. All in all, it's turning out great.
0M08
ReplyDeleteA couple comes through the door and the waiter, John notices that they are regulars. Without going through the usual routine of having the customer survey the room for a table, he picks up a couple menus, and begins to walk them in the direction of their usual booth in the back corner of the room.
WAITER: Hi, Mr. and Mrs. Li! Same spot as usual?
MR. LI: Yes. Thanks John.
Waiter (John) seats the couple and places the menus in front of them.
WAITER: And there you go. Ok, so should I go ahead bring out your usual?
MR. AND MRS. LI: Sure.
WAITER: Coke and water with a lemon slice, right?
MRS. LI: yes please
Waiter brings out drinks, places them on the table and asks if they are ready to order.
WAITER: Ok Mr. and Mrs. Li, will it be the usual?
MR. LI: Yes, John, the usual is fine for me thanks.
MRS.LI: I actually want to try something new tonight.
WAITER: Sure! Well, our special for tonight is our braciola slow-cooked with grape tomatoes.
MRS.LI: Hmm… Now, what is that? The braciola?
WAITER: Well, it’s a thinly sliced beef that we like to coat with a nice grated Romano roulade. We then slow-cook it in a broth of white wine and freshly picked grape tomatoes.
MRS. LI: Umm… ok, sure! I’ll try that.
WAITER: Ok. Great choice. Now it may take a little longer than usual because it’s very popular today.
MRS. LI: Oh. Well, I guess I could order my usual if it’s too much trouble…
WAITER: It’s no problem at all, Mrs. Li! I’m sure Chef Devon wouldn’t mind whipping up something for one of his favorite customers.
MRS. LI: Oh (everyone laughs). Well, thanks John.
WAITER: Ok, I’ll get that right out to you.
In Mirabelli’s piece, he elaborates on the processes of literacy that go beyond written and into the interpersonal relationships that waiters and waitresses develop in their own specific ethnography known as multiliteracies. One aspect in particular, establishing a familial atmosphere for the customers, was vital for the workers to not only deliver the food sufficiently but also in gaining monetary rewards (tips). The above conversation, illustrates this in that John, the waiter, has tailored his approach of the usual customers to Mr. and Mrs. Li with whose habits he has become familiar with. This allows for a more relaxed environment for the customers and also establishes a sense of authority for John, as he is now leading the decisions of the couple. This is also is also illustrated in John explanation of the special dish. Mirabelli describes a literacy in the waiting environment that also expands to the knowledge that the waiter or waitress holds (how well they can remember the items on the menu). Because he was able to provide this to Mrs. Li, who had little authority of getting the dish due to her lack of knowing what it was, the authority was then transferred to John, who was able to make a sale for the special and establish reliability with the customer, strengthening the interpersonal relationship needed for success in this specific community.
0M08
ReplyDeleteMirabelli define multiliteracies as “the multiplicity of communications channels and the increasing saliency of cultural and linguistic diversity in the world today,” meaning that the specific communities that arise have very characteristic ways of communicating with each other due to values. Within my community, an art community I’ve chosen to study, have a distinct terminology that they use when discussing a certain topic (photography, painting, drawing). The communication is also outside of the written communication and expands in to the visual images posted by the members of the community that convey implicit messages. The artists also tend to establish a sense of authority among each other by not only artistic ability but also by who has been able to get published in the community’s magazine, Bluecanvas.
------------------------------------------------------------------
As of right now, I am still collecting examples of conversations and data from the community. I am also beginning to draw conclusions on exactly how it is these individuals of this ethnography are establishing their interpersonal relationship. My next step will just be to finish collecting more data, begin assessing my reflections and to see if I can start applying my research question to what I have so far.
0037
ReplyDeleteJohn- Hello
Customer 1- Hi
John- what would you all like to drink?
Customer 1- I’ll have a sweet tea
Customer 2- I’ll just have water
John- okay I’ll bring that right out and take your orders
(John brings out drinks)
John- Now what would you two like to order?
Customer 1- I was wondering what in the world Chateaubriand steak was?
John- well that is a particular thick cut from the tenderloin. It is popular choice here at Lou’s and I highly recommend it!
Customer 1- well okay then, I’m going to have to trust you on this one
Customer 2- I was planning on ordering the spaghetti in marinara sauce but I have certain allergies so I was wondering if you could tell me the ingredients in the sauce?
John- yes ma’am, our marinara sauce is made with tomato sauce, garlic, parsley and olive oil.
Customer 2- okay, perfect!
John- I’ll go put your order in now
Mirabelli’s arguments from the reading can be applied to two situations in the scenario that I created. Both of the problems with the customers incorporate the idea that the server needs to be familiar with Menu. Customer 1 raised a question about a particular item on the menu that she was very unfamiliar with. John is an experienced server at Lou’s Diner so he is very familiar with the menu language used and was able to quickly answer her question about the Chateaubriand steak. The next issue that he faced with Customer 2 required him to have prior knowledge with the food production at Lou’s Diner. The customer needed to know the ingredients that are used for the marinara sauce and John was able to translate and break down the menu language for the customer.
_________________________________________________________________
The individuals in the community that I chose have a certain type of language that they use through their blogs. People who are not familiar with certain traveling terms might not catch on to certain conversations that are going on. The people that use this website come from all different places around the world and they sometimes have different terms for the same thing. For instance people in England call the bathroom a Lou, and people in France refer to it as the water closet. People may confuse these different terms while they are commenting back and forth to each other. Even something as simple as soda has a different name here in America. The people from the north tend to call it pop whereas down south we simply call it soda. This shows the different language used on this blog that may lead some people to confusion.
_________________________________________________________________
I have gathered multiple blog postings to use as evidence for my research. This blog posting was actually perfect for my paper because I plan on focusing on the different phrases and terms that people use throughout this site. The people who get information from this blog are from all parts of the world and different cultures which can sometimes be confusing. I have several blog postings to use as my data for my paper. I plan on analyzing these pieces and showing that even thought these people are connected by this blog, they still face many obstacles in their conversations.
Michael Marinari
ReplyDeletePart 2 - 0119
My digital discourse community uses many different literacies within it that would probably be unnoticed or misunderstood by others that are unfamiliar with the context of working out or dieting. Different diets that are described such as the “switch off diet” that many of the users on my community use would be confusing to outsiders unless they look up to see what it meant. The switch off diet is one where you alternate days of eating starch (carbs) to barely any carbs so that way you get your fix but you are still cutting back and you lose weight without feeling that “craving” for starchy pastas or breads. Also other terms referring to different muscle groups can confuse outsiders if they have not worked out very much. Terms such as the “abdominal obliques” or “gluteus Maximus” would bewilder those that don’t work out but to a person who is an integral part of the community would just realize they are talking about your “love handles” or sides and your butt and how you intend to work it out so it’ll look better to those you are trying to attract.
0037 Part 1
ReplyDelete2 friends having lunch at Applebees:
Friend 1 (F1): Do you have any lunch specials that you are offering?
Waiter (W): Well actually yes. Our soups of the day are broccoli and cheddar soup, clam chowder, or if you want chili.
F1: Wow! Those weren't on the menu!
W: Yeah our soups of the day change everyday so they aren't included on the menu.
F1: Well thank you for telling me! Hmm.. I really would like the broccoli and cheddar soup but my mom makes it a special way with potatoes and green beans and I'm just afraid that it won't satisfy my broccoli and cheddar soup needs.
W: Well I can't promise you that it will be as great as your mom's broccoli and cheddar soup but I can ask the cook to add potatoes and green beans for you, if you'd like.
F1: Yes! That would be great! I didn't know you could do that either!
W: Yeah we have a plethora of ingredients we can add in that aren't included on the menu... (talking to Friend 2) Now what can I get for you?
F2: Hmmm, eveything seems so good, I'm not sure what to get. What would you recommend?
W: (Remembering the boss just told him to try to sell their new Juicy Lucy Cheesburger) Well, are you a fan of cheeseburgers?
F2: Yes! That is actually what I was closest to getting!
W: Well we have a new burger called the Juicy Lucy that is prepared with cheddar cheese cooked inside the burger. It is delicious!
F2: That sounds amazing! I will have that!
In this dialogue I showed the power of literacy in the waiting business and also the authoritative moments that may come across while waiting a table. In order to be a literate individual in the waiting business you must be familiar with the menu and the things the menu does not show. For example, friend 1 probably would not have gotten the soup if he did not know that it could be made how his mother makes it. Although this is a hypothetical example it can happen in real life and if a waiter did not know the extra ingredients they are able to offer to customers he might've lost that sale. Also Tony Mirabelli talks about how sometimes the customers will give the waiter authority by asking them what they should get. The waiter can take advantage of this situation by suggesting something that they need to sell more of or perhaps a more expensive item.
____________________________________________________________
0119
ReplyDeletePt1:
In this scene the restaurant is known for its’ authentic Mexican food and this restaurant is fancy enough for being foreign. The name is “Azteca de Oro” and in this scene an American tourist family from up north decides to dine in to try authentic Mexican food other Taco Bell and of course they are unaware of the new world that they are about to discover, away from tacos and burritos.
(Family enters the restaurant and admires the bright colored walls and the Mexican villages painted on the walls as their waiter greets them.)
Waiter: Buenas Tardes! How many will be dinning in this afternoon?
Father: Quatro? Is that how you say it?
Waiter: Yes sir it is (smiling at the helpless effort), please follow me and I would be happy to seat you.
(After being seated the waiter asks for the beverages they would like)
Waiter: what drinks can I start you folks off with today?
Father: Diet coke
Son: sprite
Daughter: Sweet Tea
Mother: what authentic Mexican drinks to you carry?
Waiter: well we have our famous Horchata drink that is blended and made from rice and is terrific, we also have other Mexican waters, we have strawberry, Pina Colada both virgin and non, and Jamaica which is extracted from a Mexican flower that gives it a sweet and bitter taste.
Mother: well I will play it safe and just get a Diet Coke as well
Waiter: alright I will bring your drinks in a few minutes and please feel free to ask me any questions you may have about your meal, my name is Christian.
Father: Thank You.
(waiter comes back with some samples of the restaurant’s famous Mexican waters)
Waiter: I have your drinks ready but I also brought some complementary samples from our Mexican waters for you to try and enjoy.
(family pass around the samples choosing their favorites and are shocked at how good these drinks really are)
Father: I’m sorry for the inconvenience but is their anyway I can change my drink to this Horchata?
Waiter: Of COURSE! There is absolutely no inconvenience whatsoever!
Son: yes an Horchata for me too please
Daughter: strawberry for me please
Mother: and for me Jamaica please
Waiter: of course I will gladly bring your drink in a few minutes and take your order as well, “con permiso” (excuse me)
(Christian brings the family their new drinks and now ready to take their order)
Waiter: alright what will your entrees be for tonight?
Father: besides the same old tacos and burritos, what else are you able to recommend?
Waiter: well we have several specials today like the Enchiladas that are “rolled tacos” and come with the choice of steak, chicken or cheese and can be topped by a non-spicy tomato sauce or a green sauce that is spicy because it is made with jalapenos. The other special is the fajitas, the fajitas you have the liberty of choosing between steak, chicken, or shrimp.
Father: I think I will have the steak fajitas
Son: I just want to chicken tacos
Father: No son please choose something els
Waiter: well we have something that is not technically a taco and it is called a Sope. A Sope is just a thick flat tortilla that is topped with any meat of your choosing
Son: ok I would like two chicken Sopes please
Waiter: no problem, and for you young lady?
Daughter: two Sopes as well one chicken and one beef
Waiter: And for you ma’am?
Mother: how many enchiladas come in the order?
Waiter: four
Mother: could I get and order of enchiladas please but can I have two green and two red?
Waiter: we usually don’t do that but I will go in the back and take care of it for you don’t worry
Mother: thank you so much
Waiter: my pleasure, anything else I could assist you with today?
Father: I think that for now we’re fine thank you
Waiter: my pleasure, you food will be out shortly
0119
ReplyDeletePt:1 cont...
A point made by Mirabelli that concur with this scene would definitely be that of cultural distinction in which for beverages the waiter was able to explain the authentic Mexican waters to the family and how they are created showing that he is knowledgeable in this area and has authority by approving of the father’s Spanish. When it came to the food the waiter also demonstrated this cultural distinction by responding when asked if there was anything other than tacos and burritos for them to eat. The waiter was able to lay down options that were unfamiliar to the customers in a way they would best understand by comparing the food he was presenting with food they already knew. The waiter also incorporated in his presentation of the waters that they were the restaurants specialty and the restaurant was famous for them. Even though this waiter did not use “magic words” he was able to have the family taste for themselves the distinctions of the waters and at the end successfully made the family trade their traditional American drinks with the authentic Mexican drinks. The waiter shows emotional labor when asked by the family if it was possible for them to change their drinks. The waiter Christian knew it was an inconvenience for him because the previous drinks had already been made but the waiter was able to portray this effect of friendliness and accommodating also through words like “my pleasure”, and knowing that he could receive a good tip for this trouble (as stated in Mirabelli’s article).
Pt 2:
In my community the use of multiliteracies is used and the main means of communications is video and comments on those videos. Main identities arise and authority is defiantly noticeable by views likes and subscriptions. the genres that exists from humor to educational as well as music each has its own identity the usage of language as they can relate to that certain topic.
____________________________________________________________________
Pt 3:
Research is being conducted by exploring the site observing how it works and the authority figures that are present, looking at specific genres, and hoping to get word back from one of the authority figure through an interview or video. Also i will try to conduct some research on the popularity of this community and ask some viewers why they enjoy this community.
0037 Part 2
ReplyDeleteI am investigating a blog called bleedinggreennation. It is a blog for Philadelphia Eagles fans that can talk about all of the headlines about the Philadelphia Eagles football team. In order to be an authoritative figure people must not only know all of the hot news about the Philadelphia eagles (new player additions, redord of the team, sometimes even knowledge about the second string players) but also what the teams next move maybe, whether you are talking about benching a player or firing a coach. You must know the signs for these events and be able to back up why you think so. This calls for not only reading news about the team but also reading how the fans react to each game and how their team does. This may also be knowledge that outsiders might not be aware of and may also be overwhelmed if someones comments on the teams next move and they have no idea how to respond because they aren't experienced with reading the people that control the teams (coaches, GM, owners, fans, etc...).
______________________________________________________________
For my digital ethnography I am researching a blog called bleedinggreennation. It is a blog for Philadelphia Eagles fans. I have identified what makes you an authoritative figure on the blog. You must be up to date with all of the new headlines for the Philadelphia Eagles. I have also noticed it is even more impressive if you know news about other teams and can use that information to assess the Philly Eagles. Also if you have strong opinions that make sense and you can back that up with facts, you are seen as a more authoritative figure. You must also be ready to present a rebuttal because 99.9% of the time someone will challenge your opinion.
I have just noticed something new on the blog. Since the Philadelphia Eagles have been on a losing streak (3 losses in a row) everyone tends to blame someone. I think this a type of mushfake that works to make the fans feel better now that they have someone to blame. Even if it doesn't make sense to blame the person they are blaming they usually do. They just blame someone until something else happens and they can identify who the real problem is. This is mushfake because it is the same "act like you know what is going on until you finally know what is going on" concept.
Part 3 - 0119 Michael Marinari
ReplyDeleteSo your gonna be hugely disappointed in me Longhany but....I haven't begun much research on my community but I have logged on it many times within the week. I'm a tad skeptical if I will be able to acquire enough information and argumenting in my community to fulfill the requirements for the ethnography. A plan of action I'm probably going to take is to searching other diet/workout websites that I could either use as a backup or in combination with my community. I'm actually not dreading this assignment but kind of interested to see how my community plays out with one another while I research them. I haven't had too big of a chance to actually dive in and see major interactions between the community members so that is an aspect i look forward to!
0037
ReplyDeletePart 1
(Scene takes place at Surf Shack)
Waitress: Hi, how are you guys doing tonight? My name is Jackie, I’ll be taking care of you… Can I start you off with a chipotle sangria?
Customer: oh wow, chipotle sangria? That sounds interesting! I’ll take one of those
Waiter: Do you need a few minutes to look over the menu?
Customer: no, I would like a Thai chicken bowl with no onions and extra zucchini. Can you put a rush on it? I’m in a hurry…
Waiter: Sure! I’ll get that right out for you
(In the kitchen)
Waiter: I need a Thai chicken bowl with no onions and extra zucchini on the fly
Cook: HEARD
Waiter: make that 911, he’s an asshole
Cook: Heard that!
This scenario displays the use of “magic words” that Mirabelli describes. When Jackie says “Chipotle Sangria” instead of asking if she could start him off with a drink allows the customer to be introduced to a new and exciting item and makes it more appealing to the customer. When Jackie is behind the scenes (in the kitchen) there is a brand new atmosphere with a new use of words such as “on the fly” instead of saying quick and using “make that 911” instead of saying put a rush on it. She also refers to the customer as an “asshole” which is a negative and inappropriate way to talk about the customer but it’s not unusual to speak your mind in the kitchen. These words are examples of being literate in restaurant lingo. She also shows how she suppressed her emotions about how she felt about the customer by keeping a positive attitude in front of him and then letting her feelings out behind a closed door.
_____________________________________________________________________________________
Part 2
My digital discourse community is Facebook, but more specifically I am focusing on “truth is” or “TBH” (to be honest) statuses. These in themselves are using multiliteracies because when using Facebook, if you see a “truth is” status on your news feed almost everyone knows that if you like it then the person who posted the status will post something “truthful” about you on your wall… but in reality it is just something nice about them and might not always be the truth. If you are not a frequent user of Facebook or are just getting started and see one of these statuses will not know what it means unless they like it and find out through that person posting on their wall. Also, the use of acronyms on Facebook is needed to be literate in your community. Understanding what “idk” means or “lms” is important when trying to read a status. Others frequently used are “ily, tbh, smh, lol, and lmao.”
__________________________________________________________________
Part 3
Honestly, I am not past the collecting data portion of my research (the election statuses have not allowed anyone to post truth is statuses)… I do plan on creating a Facebook page called “Truth Is…” and utilize all the actions you can perform on facebook to show my analysis of the discourse community as well as show my overall discourse community.
Jayda Burkhardt